A wilcom.com username and password is required the first time the software is opened. An internet connect is required to validate the username and password.
Check that your PC meets the system requirements. Check CPU/RAM as well as hard disk space. The table below provides minimum system requirements.
|CPU||Intel® Core i3/i5/i7 or AMD Athlon™ FX||3GHz + Latest 64-bit (x64) multi core processor|
|Operating System||Microsoft® Windows® 10 (64-bit Edition), Microsoft® Windows® 8.1 (32-bit or 64-bit Editions), Microsoft® Windows® 7 (32-bit or 64-bit Editions), all with latest service packs and updates installed.||Microsoft® Windows® 10 (64-bit Edition) with latest updates installed.|
|Browser||Internet Explorer 11 or Later||Internet Explorer 11 or Later|
|Memory||8 GB||16 GB or more|
|Hard disk size||80 GB||256 GB or More Solid State Drive (SSD)|
|Free disk space||40 GB||60 GB or More|
|Graphics card||Support for Highest Color (32bit) and resolution (1600 X 900)||Support for DirectX 9 graphics with: WDDM Driver 2GB of graphics memory (non-integrated) Pixel Shader 2.0 in hardware bits per pixel Dual Monitor Capable|
|Monitor||1600 X 900 screen resolution||Dual monitors capable of displaying 1920 X 1080 screen resolution|
|Mouse||USB mouse||USB mouse|
|Sound card||Required for multimedia training.||Required for multimedia training.|
|Internet connection||Internet connection required to sign in to authenticate Hatch software, receive software updates and access online content. You can use Hatch embroidery software offline provided you connect to the Internet at least once every 60 days so that your software license can be validated.|